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Refund Policy

Brainykids Software (Pvt) Ltd

Thank you for choosing Brainykids Software (Pvt) Ltd. We are committed to delivering high-quality online educational content and a seamless learning experience for all our students.

Non-Refundable Purchases

All course purchases on the Brainykids platform are final and non-refundable. Once a course has been purchased and access has been granted, we are unable to process refunds or cancellations. This applies to all course types, including individual courses, course bundles, and any other digital learning materials available on our platform.

Because our courses consist entirely of digital content that is made immediately accessible upon purchase, they cannot be "returned" in the traditional sense.

Exceptions

We may consider a refund or account credit only in the following exceptional circumstances:

• You were charged more than once for the same course due to a technical error.
• You were unable to access the course content due to a verified technical issue on our end that could not be resolved within a reasonable timeframe.

To request consideration under one of the above exceptions, please contact our support team within 7 days of purchase with your order details and a description of the issue.

Course Access

Upon successful payment, you will receive access to the purchased course as per the access terms outlined at the time of purchase. Please ensure you review the course details, curriculum, and requirements before completing your purchase.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your learning experience with Brainykids Software (Pvt) Ltd is rewarding and hassle-free.