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Delete Your Account

Brainykids Software (Pvt) Ltd

You can delete your BrainyKids account at any time, in the BrainyKids mobile app or on the student portal website. The app and the website share the same account, so deleting it in one place deletes it everywhere.

Delete in the BrainyKids App

1. Open the BrainyKids app and sign in.
2. Tap the account icon (the circle with your initial) at the top right of the screen and choose Profile.
3. Tap Delete Profile.
4. Enter the verification code we email to your registered email address to confirm.

Delete on the Website

You can do this even if you no longer have the app installed.

1. Sign in to the student portal.
2. Open the Profile page.
3. Choose Delete Profile.
4. Enter the verification code we email to your registered email address to confirm.

What Happens After You Delete

• Immediately: your account is deactivated. You are signed out of all devices and can no longer sign in or reset your password. We email a confirmation to your registered email address, with the date your account will be permanently deleted. Your mobile number and email address stay linked to the deleted account, so they can't be used to register a new account until it is permanently deleted.
• Within 30 days: your data is kept, and the account can be restored if you contact us. After a restore, we email you instructions to set a new password using "Forgot password".
• After 30 days: your account is permanently deleted automatically. It cannot be restored after this point.

What Is Deleted

When your account is permanently deleted, we remove:

• Your sign-in details
• Your profile, including your name, email address and mobile number
• Your course progress and quiz results
• Your certificates, including their public certificate pages
• Your notifications
• Your shopping cart
• Verification codes and other security records linked to your account

What Is Kept

To meet our accounting and legal obligations and to keep course records accurate, we keep the following after your account is deleted:

• Records of payments and payment proofs
• Records of course enrollments, which are also used to calculate lecturer payouts
• Reviews and ratings you posted on courses

Can't Sign In?

If you can't sign in to the app or the website, or you want a deleted account restored within the 30 days, please contact us from your registered email address and include your registered mobile number. We will verify the request and delete or restore your account for you. The same 30-day timeline applies when we delete an account at your request.